/* ============================================================
   Support page — contact form + ticket system
   ============================================================ */

/* Page header (back-link in ticket_create) */
.support-page-header {
    display: flex;
    align-items: center;
    gap: 16px;
    margin-bottom: 20px;
    flex-wrap: wrap;
}

/* Tab-switcher in ticket_list: tabs links, "+ Neues Ticket" rechts */
.support-ticket-tabs {
    width: 100%;
    justify-content: flex-start;
}
.support-ticket-tabs .tab-new {
    margin-left: auto;
}

/* ---- Ticket list ---- */
.ticket-list {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.ticket-card {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 14px 18px;
    background: var(--module-bg);
    border: 1px solid var(--input-border);
    border-radius: 14px;
    cursor: pointer;
    text-decoration: none;
    color: inherit;
    transition: background .15s, border-color .15s, transform .1s;
}

.ticket-card:hover {
    background: var(--table-hover);
    border-color: var(--accent-color);
    transform: translateX(3px);
    text-decoration: none;
    color: inherit;
}

.ticket-card-content {
    flex: 1;
    min-width: 0;
}

.ticket-card-subject {
    font-weight: 600;
    font-size: 1rem;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    color: var(--text-color);
}

.ticket-card-meta {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-top: 4px;
    font-size: .8rem;
    color: var(--text-muted);
    flex-wrap: wrap;
}

.ticket-card-arrow {
    color: var(--text-muted);
    font-size: 1.4rem;
    flex-shrink: 0;
    line-height: 1;
}

/* ---- Priority badges ---- */
.ticket-priority {
    display: inline-flex;
    align-items: center;
    padding: 2px 9px;
    border-radius: 100px;
    font-size: .72rem;
    font-weight: 700;
    flex-shrink: 0;
    white-space: nowrap;
}

.priority-0 { background: rgba(107,114,128,.15); color: #6b7280; }
.priority-1 { background: rgba(59,130,246,.15);  color: #3b82f6; }
.priority-2 { background: rgba(245,158,11,.15);  color: #d97706; }
.priority-3 { background: rgba(239,68,68,.15);   color: #dc2626; }

/* ---- Status badges ---- */
.ticket-status {
    display: inline-flex;
    align-items: center;
    padding: 2px 9px;
    border-radius: 100px;
    font-size: .72rem;
    font-weight: 700;
    flex-shrink: 0;
    white-space: nowrap;
}

.status-0 { background: rgba(34,197,94,.15);   color: #16a34a; }
.status-1 { background: rgba(251,124,60,.15);   color: var(--accent-color); }
.status-2 { background: rgba(107,114,128,.15);  color: #6b7280; }

/* ---- Ticket thread ---- */
.ticket-header {
    margin-bottom: 24px;
}

.back-link {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    color: var(--text-muted);
    text-decoration: none;
    font-size: .9rem;
    margin-bottom: 10px;
    transition: color .2s;
}

.back-link:hover {
    color: var(--accent-color);
    text-decoration: none;
}

.ticket-header-title {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    flex-wrap: wrap;
}

.ticket-header-title h1 {
    margin: 0;
    font-size: 1.4rem;
    flex: 1;
    min-width: 0;
}

.ticket-badges {
    display: flex;
    gap: 6px;
    flex-wrap: wrap;
    align-items: center;
    padding-top: 4px;
}

/* Message thread */
.ticket-thread {
    display: flex;
    flex-direction: column;
    gap: 14px;
    margin-bottom: 30px;
}

.ticket-message {
    max-width: 80%;
    border-radius: 16px;
    padding: 14px 18px;
}

.ticket-message.from-user {
    align-self: flex-start;
    background: var(--module-bg);
    border: 1px solid var(--input-border);
    border-bottom-left-radius: 4px;
}

.ticket-message.from-admin {
    align-self: flex-end;
    background: rgba(var(--accent-color-rgb), .10);
    border: 1px solid rgba(var(--accent-color-rgb), .22);
    border-bottom-right-radius: 4px;
}

.ticket-message-header {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 8px;
    font-size: .8rem;
    color: var(--text-muted);
    flex-wrap: wrap;
}

.ticket-message-header strong {
    color: var(--text-color);
    font-size: .875rem;
}

.ticket-message-header time {
    margin-left: auto;
    white-space: nowrap;
}

.ticket-message-body {
    font-size: .95rem;
    line-height: 1.65;
    color: var(--text-color);
    word-break: break-word;
}

/* Admin badge (shown next to sender name) */
.admin-badge {
    display: inline-flex;
    align-items: center;
    padding: 1px 6px;
    background: rgba(var(--accent-color-rgb), .15);
    color: var(--accent-color);
    border-radius: 4px;
    font-size: .68rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: .05em;
}

/* Reply form — textarea needs explicit sizing since it's outside form-group-container */
.ticket-reply-section {
    background: var(--form-bg);
    border-radius: 16px;
    padding: 20px;
    margin-bottom: 20px;
}

.ticket-reply-section h3 {
    margin: 0 0 14px;
    font-size: 1rem;
}

.ticket-reply-section .form-group {
    width: 100%;
    text-align: left;
}

.ticket-reply-section textarea {
    width: 100%;
    box-sizing: border-box;
    border: 1px solid var(--input-border);
    border-radius: var(--border-radius);
    background: linear-gradient(to bottom, var(--input-bg), var(--input-bg-darker));
    color: var(--text-color);
    font-size: 1rem;
    font-family: "SalmaProMedium", sans-serif;
    padding: 10px 15px;
    resize: vertical;
    min-height: 120px;
    transition: border-color .2s;
}

.ticket-reply-section textarea:focus {
    outline: none;
    border-color: var(--accent-color);
}

.ticket-reply-actions {
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
    margin-top: 12px;
}

/* Also ensure the create/mail form textareas are resizable */
#support_form textarea,
.form-group-container textarea {
    resize: vertical;
    min-height: 120px;
    text-align: left;
}

/* Closed ticket banner */
.ticket-closed-banner {
    background: var(--infobox);
    border: 1px solid var(--infobox-border);
    border-radius: 14px;
    padding: 18px 22px;
    text-align: center;
    color: var(--text-muted);
}

.ticket-closed-banner p {
    margin: 0 0 12px;
}

/* Character counter */
.char-counter {
    font-size: .8rem;
    color: var(--text-muted);
    text-align: right;
    display: block;
    margin-top: 4px;
}

/* Flash messages */
.flash-message {
    padding: 12px 18px;
    border-radius: 10px;
    margin-bottom: 20px;
    font-size: .9rem;
}

.flash-message.success {
    background: var(--message-success-bg);
    color: var(--message-success-color);
}

.flash-message.error {
    background: var(--message-error-bg);
    color: var(--message-error-color);
}

/* Empty state */
.ticket-empty {
    text-align: center;
    padding: 48px 24px;
    color: var(--text-muted);
}

.ticket-empty p {
    margin: 0 0 16px;
    font-size: 1rem;
}

/* Footer contact hint */
.support-footer {
    margin-top: 32px;
    padding-top: 18px;
    border-top: 1px solid var(--input-border);
    font-size: .875rem;
    color: var(--text-muted);
}

/* Responsive */
@media (max-width: 600px) {
    .ticket-message {
        max-width: 95%;
    }

    .ticket-card {
        padding: 12px 14px;
    }
}